Terms of use

TERMS AND CONDITIONS OF USE

©2021 PT. Media Notifikasi Indonesia All rights reserved. All materials on LGW® websites (www.lunaguitarworks.com), including text, photographs, graphics, code and/or software are the property of LGW or PT. Media Notifikasi Indonesia and are protected by Indonesia and international copyright and trademark laws. Unauthorized use is not permitted. No portion of the materials on these pages may be reprinted, republished, copied, modified, reproduced, uploaded, posted, transmitted or distributed in any form without the express written permission of PT. Media Notifikasi Indonesia.
LGW Guitars are trademarks and service marks of PT. Media Notifikasi Indonesia All other trademarks and service marks and logos used in this site are the trademarks, service marks or logos of their respective owners.

General Terms & Conditions

PT. Media Notifikasi Indonesia (“LGW”) reserves the right to modify its products, services, pricing, these terms and conditions, or any portion of this website at its sole discretion, at any time without notice.

Governing Law

All matters relating to access to, or use of, this website according to the Conditions of Use shall be governed by the laws of Indonesia, exclusive of its choice of law rules. Parties in any dispute involving the Conditions of Use shall submit to the exclusive jurisdiction of Jakarta, Indonesia, and waive any jurisdictional, venue, or inconvenient forum objections to such courts. In any action involving the Conditions of Use, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the provisions of the Conditions of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that the Conditions of Use shall otherwise remain in full force and effect.
The Conditions of Use constitute the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all written or oral agreements heretofore existing between the parties hereto are expressly canceled. LGW may, at its discretion, modify the terms of the Conditions of Use by posting notice of such modification on a page of the website entitled “Legal Notices” before the modification takes effect. This www.lunaguitarworks.com website is for the use of authorized LGW retail dealerships only. The www.lunaguitarworks.com website contains products for sale around the globe except country where dealer are available and these products may not be available in your own country.  PT. Media Notifikasi Indonesia does not sell LGW guitars, basses direct to when local authorized LGW dealer are available. For the availability of LGW guitars, basses, please contact your local authorized LGW dealer. To locate the nearest LGW authorized dealer in your area, please use the LGW Dealer Locator at www.lunaguitarworks.com.

Warranty Disclaimer

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS” WITH NO REPESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES. PT. MEDIA NOTIFIKASI INDONESIA, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, SITE-RELATED SERVICES AND/OR CONTENT OR INFORMATION CONTAINED WITHIN THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR SITE-RELATED SERVICES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

Although PT. Media Notifikasi Indonesia attempts to ensure the integrity and accurateness of the website, it makes no guarantees whatsoever as to the correctness or accuracy of this website. It is possible that the website could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform PT. Media Notifikasi Indonesia so that it can be corrected.

Warranty Information

This warranty does not cover damage caused by accident, misuse, abuse, neglect, unauthorized or improperly performed repairs, alterations, and/or wear and tear occasioned by use of the product, and does not include any expense for inconvenience or loss of use while the product is being repaired or replaced. LGW expressly disclaims any liability for consequential damaged arising from the sale, use, or inability to use the product. Any warranty implied by law, including any warranty of merchantability or fitness, is expressly limited to the one (1) year warranty term for the parts on our electric guitars and basses. The foregoing statements of warranty are exclusive and in lieu of all other remedies. Material and workmanship lifetime warranty is limited strictly to the original retailer purchaser of the instrument registered with LGW within 10 days of purchase from an authorized LGW dealer or distributor. LGW will pay shipping costs to return the unit to its owner within Jabodetabek area Indonesia. The above warranty policy only applies to customers in Indonesia. If you are an international customer, please check with your distributor and the dealer in your country for warranty matters. Warranty issues must be handled through your dealer or distributor. If you are an international customer who purchased (or plan to purchase) from an Indonesia dealer, we can handle warranty matters direct but you will be responsible for shipping both ways. We encourage international customers to purchase through your local distributor or dealer for this reason. Our international distributors are set up to handle warranty issues in their respective countries. If you do not have an authorized LGW dealer in your country, please contact us direct for further details.

REFUND/RETURN POLICY (DIRECT SALES ONLY)

We understand that even the best quality piece of gear may not suit your particular tastes and playing style, especially with the myriad options we offer. If you are not happy with your order and the product, please feel free to contact us. We offer you a refund within 48 hours after you have received the merchandise, excluding shipping charges and a 15% restocking fee. Due to the extraneous work and labor involved in handling returns, we need to charge the 15% restocking fee. To return merchandise, you need to call us for a return authorization. We will need to inspect the returned merchandise to determine that it is in the original condition as it was shipped from our facility. Once the merchandise is received in the original condition at our facility, you will be issued a refund or, if you wish, you can apply your payment to other merchandise you may wish to purchase or order. Applying credit will not be subject to the restocking fee.

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